Service Commitments

XT-XINTE Service Commitments

To Create The World's Best Shopping Experience

1、最低价承诺

1、The lowest price commitments：

若本网站价格比AZ、EB平台高的，可按其价格的95%卖给客户。

If our website’s price of the same product is higher than AZ,EB,we can sell this product to you at 95% of the price of AZ or EB.

2、购物免费券赠送：

2、To Get Our Coupons

对于注册本网站账号、长期光顾购物、货损比例小的优质客户定期赠送免费购物券。

For good customs who have registered on our website and bought from us regularly for a long time and have small cargo damage rate,we will send gift coupons for free Regularly.

3、付款方式：

3、About Payment Methods

多种全球最安全的付款方式，下单后可自行选择，付款前会提示您不同的交易费用，交易费用由PAYPAL、信用卡公司等收取，本公司不额外增收费用。

Many kings of safe payment methods for choose,the system will remind you of the transaction fees,the transaction fees is charged by paypal, Credit card companies etc.Our company will not charge any extra fees.

4、订单发货处理时间：

4、About the handling time of order shipment

2个工作日内（个别超过2天的会在商品信息中提示），周末和节假日会相应延长。

We often ship order within 2 business days,(If over 2 business days we will remind you in product information),the handling time will extend during weekend or holidays.

5、运输时间及超时赔偿：

5、Delivery Time and Compensate Policy if Overtime

超出运输时间未收到货且不愿意再等的，可申请重发或退款。

If customs cannot receive packages before the arrival time has promise below,he can ask for resend or refund.

下表运输时间不包括订单处理时间，不包括邮局罢工、自然灾难等不可抗力因素。

The delivery time below does not include order handling time.If there is Post Office strikes, natural disasters and other force majeure,the delivery time might be a little longer,we need your understanding,thanks.

Countries	Ship from Overseas warehouse	Epacket（can be tracked	EMS/DHL/FEDEX/UPS/E-EMS / Other express（Can be tracked）	Registered parcel（Can be tracked）	Packet surface mail(Not full tracking)
United States	2-7days	5-15 days	5-15 days	7-28 days	10-30 days
Russia	2-7days	5-25 days	7-20 days	10-30 days	13-35 days
Germany	2-7days		7-15 days	7-20 days	10-25 days
United Kindom	2-7days	5-20 days	7-15 days	7-23 days	10-25 days
France	2-7days	5-20 days	7-15 days	7-20 days	13-25 days
Japan	2-7days		5-15 days	5-17 days	7-22 days
Australia	2-7days	5-20 days	7-15 days	7-25 days	10-30 days
Canada	2-7days	5-20 days	7-15 days	7-28 days	10-30 days
Other countries inEurope	2-7days		7-20 days	7-32 days	10-35 days
Other countries inAsia	2-7days		7-20 days	7-30 days	10-35 days
Africa	2-7days		15-30 days	10-40 days	15-50 days
Other countries inNorth America	2-7days		7-20 days	7-32 days	10-35 days
Other countries inOceania	2-7days		7-20 days	7-30 days	10-35 days
North America	2-7days		15-40 days	30-60 days	35-65 days

6、Quality Problem Solution6、物品质量问题解决方案：

6.1、质量问题，商城所有产品在买家收到货一个月内包退货，3个月内保修。

6.1、If our products has quality problems,we accept exchange or return within a month,and repair within 3 months after buyer receive packages.

6.2、质量问题，50美元以下商品不需退货即可享受重发货物、退款或补寄配件等服务，50美元以上商品，由买家将商品发货至我司当地国家售后服务点或退回中国，我司承担不高于商品价格20%的退回平邮或挂号运费，我司收到货后给予换货、退款、换配件等服务，具体处理方案由双方友好协商。如果是人为损坏，我司也可提供技术支持，但是维修费、运费等需由买家自己承担。

6.2、Quality problems, Processing scheme should be Negotiated in good faith by buyer and seller.Not Human damage,if order amount under 50USD,we can offer exchange or refund or send replacement parts for free without return.Orders amount over 50USD,we offer exchange or refund or replacement parts after buyer return package to our company or to local after sale service station.Meanwhile,we can offer partial return postage.If Buyer damage the product by himself,we can offer repair as well,but buyer should afford the repair fees and postage.

6.3、需赔偿的，请买家在联系我们的时候提供可证明质量问题的图片或者视频，以便我们确认原因并迅速提供解决方案。我们会在两个工作日内提供解决方案给买家。

6.3、If Buy need to apply compensation,please offer pictures of video to Prove the quality problems,so we can confirm the problem and give buyer solution rapidly.We often provide solution to buyer within 2 business days.

7、代发货：

7、Drop shipping

7.1、支持一件代发，并提供有偿增值服务，买家需求请务必在货物未发前得到我司确认。

7.1、We can provide drop shipping,and offer paid value-added services,if buyer need,please be sure to contact us before shipment.

7.2、代发货处理售后问题需提供资料（需要售后可联系我们填写售后服务申请表）：

Required information needed for Drop shipping after sale service (can ask us for after sale service application)

（1）真实有效的图片或者视频。

（1）Pictures or video that is Real and effective

（2）提供买家退款记录或重发换货沟通记录截图。

（2）Provement of your refund or exchange or other Compensate

注：请提供真实的图片或者视频，如发现伪造证据，我们有权拒绝提供售后服务并停止合作。

Note:the information mast be real and effective,if buyer offer Fake evidence,we will refused to offer after sale service and stop cooperation.

8、客服回复时间：

8、Customer service response time

一般会在24小时之内回复客户的邮件，周末和节假日会适当延长处理时间，请见谅。

We often respond emails in 24 hours,during weekends and holidays,the processing time will extend.

即时聊天工具在上班时间都会立即回复的

If communicate by Instant chat,we will respond immediately at work time.

工作时间：（北京时间）

Work time(Beijingtime East eight-time)

9:30-18:30 周一到周五

9:30-18:30 Monday to Friday

9:00-13:00 周六

9:00-13:00Saturday

9、联系方式：

9、Contact Us

Email：xt-xinte@hotmail.com

TEL：+86 0755 27382087

Skype:xintegroup

Trademanager:xintegroup

QQ: 3264568467